000			01589cam a22003137a 4500
001			14321137
005			20151024124008.0
008			060329s2005 waua 001 0 eng d
010			_a 2005270850
020			_a0735620768
035			_a(OCoLC)ocm61498980
040			_aAWC _cAWC _dPUL
042			_alccopycat
050	0	0	_aQA 76.3 _b.B32 2005
088			_aX10-89830
100	1		_aBallew, Joli.
245	1	0	_aSupporting users and troubleshooting desktop applications on a Microsoft Windows XP operating system: _bTextbook. _cJoli Ballew.
260			_aRedmond, WA : _bMicrosoft, _cc2005.
300			_axxii, 372 p. : _bill. ; _c28 cm. + _e2 CD-ROMs (4 3/4 in.)
500			_aIncludes index.
505	0		_a1. Introduction to desktop support -- 2. Resolving a service call -- 3. Troubleshooting the operating system -- 4. Microsoft Outlook 2003 and Outlook Express -- 5. Configuring Internet Explorer -- 6. Install and configure Microsoft Office applications -- 7. Troubleshoot Office applications -- 8. Common connectivity problems -- 9. Security and security permissions -- 10. Protect the computer -- 11. Troubleshooting application access on multiuser, multiboot, and networked computers.
630	0	0	_aMicrosoft Windows (Computer file)
650		0	_aElectronic data processing personnel _xCertification.
650		0	_aOperating systems (Computers) _xManagement.
650		0	_aApplication software _xManagement.
906			_a7 _bcbc _ccopycat _d2 _encip _f20 _gy-gencatlg
942			_2lcc _cBK
999			_c30104 _d30104