| 000 | 00644nam a22002052 4500 | ||
|---|---|---|---|
| 001 | 0000020956 | ||
| 005 | 20140825165310.0 | ||
| 008 | 120613s1978 paua b 001 0 eng d | ||
| 020 | _a087664373X | ||
| 040 | _aPUL | ||
| 100 | 1 | _aBleuel, William H. | |
| 245 | 1 | 0 |
_aService management, principles and practices / _cWilliam H. Bleuel and Joseph D. Patton, Jr. |
| 260 |
_aPittsburgh : _bInstrument Society of America, _cc1978. |
||
| 300 |
_axv, 265 p. : _bill ; _ccm. |
||
| 500 | _aIncludes indexes. | ||
| 504 | _aBibliography: p. 253-260. | ||
| 650 | 0 |
_aCustomer services _xManagement. |
|
| 908 | _a120613 | ||
| 050 |
_aHF5415.5 _b.B55 1978 |
||
| 999 |
_c20079 _d20079 |
||