Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons.

By:

Fitzsimmons, James A

Contributor(s):

Fitzsimmons, Mona J

Material type:

TextPublication details: New York : McGraw-Hill, c2001Edition: 3rd edDescription: xxvi, 646 p. : ill., map ; 27 cm. + 1 computer laser optical disc (4 3/4 in.)ISBN:

007231267X (acidfree paper)

Subject(s):

Service industries -- Management

LOC classification:

HD9980.5 .F549 2001

Item type:

General circulation books

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Holdings
Item type	Current library	Collection	Call number	Copy number	Status	Barcode
General circulation books	Presbyterian University of East Africa - Main Library General Stacks	Non-fiction	HD9980.5 .F549 2001 (Browse shelf(Opens below))	C1	Available	2014-2036

Includes bibliographical references and indexes.

System requirements for accompanying computer disc: Windows 95 or higher, Netscape Navigator 4.0 or higher, Microsoft Internet Explorer 4.0 or higher.

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