02098cam a2200301 a 4500 15609528 OSt 20220325112635.0 090203s2009 nyua b 000 0 eng 2009002447 9780071621762 (acidfree paper) 0071621768 (acidfree paper) DLC PUL PUL ENG R729.5 .H4G58 2009 362.1068 22 Gittell, Jody Hoffer. High performance healthcare : using the power of relationships to achieve quality, efficiency and resilience / Jody Hoffer Gittell. New York : McGraw-Hill, c2009. xv, 335 p. : ill. ; 24 cm. Includes bibliographical references (p. 271-314) and index. The challenges we face -- What is relational coordination? -- How relational coordination drives quality and efficiency performance -- A different kind of high performance work system -- Select for teamwork -- Measure team performance -- Reward team performance -- Resolve conflicts proactively -- Invest in frontline leadership -- Design jobs for focus -- Make job boundaries flexible -- Create boundary spanners -- Connect through pathways -- Broaden participation in patient rounds -- Develop shared information systems -- Partner with your suppliers -- Combine work practices to build a high performance work system -- Respond to pressure with resilience -- Transform your organization in a systemic way -- Support change at the industry level. Health care teams. Medical cooperation. Health facilities Personnel management. 7 cbc orignew 1 ecip 20 y-gencatlg lcc BK R729.5 .H4G58 2009 33328 33328 0 0 lcc 0 0 NFIC PUEA PUEA GEN 2022-03-25 BOOK FOR AFRICA 2500.00 2022-15325 0 R729.5 .H4G58 2009 2022-0548 2022-03-25 00:00:00 2022-03-25 BK