@book{31203,
	author = {O'Brien, Liz,},
	title = {A speaker's resource :},
	publisher = {McGraw-Hill Higher Education,},
	year = {c2009.},
	address = {New York, NY :},
	edition = {1st ed.},
	url = {http://www.loc.gov/catdir/enhancements/fy0827/2008011754-b.html}
}