@book{31183,
	author = {Eisenberg, Eric M. and Goodall, H. Lloyd.},
	title = {Organizational communication :},
	publisher = {Bedford/St. Martin's,},
	year = {c2007.},
	address = {Boston :},
	edition = {5th ed.},
	url = {http://www.loc.gov/catdir/enhancements/fy0667/2006920125-d.html}
}