@book{30338,
	author = {Guffey, Mary Ellen.},
	title = {Business communication:},
	publisher = {Thomson/South-Western,},
	year = {c2003.},
	address = {Mason, Ohio :},
	edition = {4th ed.},
	url = {http://www.loc.gov/catdir/enhancements/fy1514/2001057608-b.html}
}