01373cam a22003494a 4500 1686022 O 20151028154503.0 990512s2000 maua b 001 0 eng 99029464 978-0072312211 LC PUL PUL pcc HD 9980.5 .Z45 2000 658.8 21 Zeithaml, Valarie A. Services marketing: Integrating customer focus across the firm. Valarie A. Zeithaml, Mary Jo Bitner. 2nd ed. Boston : Irwin/McGraw-Hill, c2000. xxviii, 620 p. : ill. ; 26 cm. Includes bibliographical references and index. Service industries Marketing. Customer services. Marketing. Bitner, Mary Jo. Contributor biographical information http://www.loc.gov/catdir/bios/mh042/99029464.html Publisher description http://www.loc.gov/catdir/description/mh023/99029464.html Table of contents http://www.loc.gov/catdir/toc/mh023/99029464.html 7 cbc orignew 1 ocip 19 y-gencatlg lcc BK 30291 30291 0 0 lcc 0 0 NFIC PUEA PUEA GEN 2015-10-22 Book for Africa 5000.00 2015-11453 0 HD 9980.5 .Z45 2000 2015-3446 2015-10-22 00:00:00 2015-10-22 BK