@book{30195,
	author = {Jennings, Ken and Stahl-Wert, John.},
	title = {The serving leader:},
	publisher = {Berrett-Koehler,},
	year = {c2003.},
	address = {San Francisco :},
	edition = {1st ed.},
	url = {http://www.loc.gov/catdir/enhancements/fy0715/2003045388-d.html}
}