TY  - BOOK
AU  - Ballew,Joli
TI  - Supporting users and troubleshooting desktop applications on a Microsoft Windows XP operating system: Textbook
SN  - 0735620768
AV  - QA 76.3 .B32 2005
PY  - 2005///
CY  - Redmond, WA
PB  - Microsoft
KW  - Microsoft Windows (Computer file)
KW  - Electronic data processing personnel
KW  - Certification
KW  - Operating systems (Computers)
KW  - Management
KW  - Application software
N1  - Includes index; 1. Introduction to desktop support -- 2. Resolving a service call -- 3. Troubleshooting the operating system -- 4. Microsoft Outlook 2003 and Outlook Express -- 5. Configuring Internet Explorer -- 6. Install and configure Microsoft Office applications -- 7. Troubleshoot Office applications -- 8. Common connectivity problems -- 9. Security and security permissions -- 10. Protect the computer -- 11. Troubleshooting application access on multiuser, multiboot, and networked computers
ER  -