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  <titleInfo>
    <title>Supporting users and troubleshooting desktop applications on a Microsoft Windows XP operating system</title>
    <subTitle>Textbook</subTitle>
  </titleInfo>
  <name type="personal">
    <namePart>Ballew, Joli.</namePart>
    <role>
      <roleTerm authority="marcrelator" type="text">creator</roleTerm>
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  <originInfo>
    <place>
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    <place>
      <placeTerm type="text">Redmond, WA</placeTerm>
    </place>
    <publisher>Microsoft</publisher>
    <dateIssued>c2005</dateIssued>
    <dateIssued encoding="marc">2005</dateIssued>
    <issuance>monographic</issuance>
  </originInfo>
  <language>
    <languageTerm authority="iso639-2b" type="code">eng</languageTerm>
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  <physicalDescription>
    <form authority="marcform">print</form>
    <extent>xxii, 372 p. : ill. ; 28 cm. + 2 CD-ROMs (4 3/4 in.)</extent>
  </physicalDescription>
  <tableOfContents>1. Introduction to desktop support -- 2. Resolving a service call -- 3. Troubleshooting the operating system -- 4. Microsoft Outlook 2003 and Outlook Express -- 5. Configuring Internet Explorer -- 6. Install and configure Microsoft Office applications -- 7. Troubleshoot Office applications -- 8. Common connectivity problems -- 9. Security and security permissions -- 10. Protect the computer -- 11. Troubleshooting application access on multiuser, multiboot, and networked computers.</tableOfContents>
  <note type="statement of responsibility">Joli Ballew.</note>
  <note>Includes index.</note>
  <subject authority="lcsh">
    <titleInfo>
      <title>Microsoft Windows (Computer file)</title>
    </titleInfo>
  </subject>
  <subject authority="lcsh">
    <topic>Electronic data processing personnel</topic>
    <topic>Certification</topic>
  </subject>
  <subject authority="lcsh">
    <topic>Operating systems (Computers)</topic>
    <topic>Management</topic>
  </subject>
  <subject authority="lcsh">
    <topic>Application software</topic>
    <topic>Management</topic>
  </subject>
  <classification authority="lcc">QA 76.3 .B32 2005</classification>
  <identifier type="isbn">0735620768</identifier>
  <identifier type="lccn">2005270850</identifier>
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    <recordCreationDate encoding="marc">060329</recordCreationDate>
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    <recordIdentifier>14321137</recordIdentifier>
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