TY  - BOOK
AU  - Dixon, Matthew
AU  - Nick Toman
AU  - Rick DeLisi
TI  - The effortless experience: conquering the new battleground for customer loyalty
SN  - 978-0241003305
AV  - HF 5415.5 .D59 2013
PY  - 2013///
CY  - London
PB  - Penguin
KW  - Customer relations
N1  - Includes bibliographical references and index
ER  -