00571nam a22001817a 4500 150618b2013 xxu||||| |||| 00| 0 eng d 978-0241003305 HF 5415.5 .D59 2013 Dixon, Matthew The effortless experience: conquering the new battleground for customer loyalty Matthew Dixon London Penguin 2013 237 p. ill. 24 cm Includes bibliographical references and index. Customer relations. Nick Toman Rick DeLisi lcc BK 29204 29204 0 0 lcc 0 0 NFIC PUEA PUEA GEN 2015-06-18 BOOK AID 3100.00 2015-9880 3 1 HF 5415.5 .D59 2013 2015-1873 2025-05-08 03:42:27 2025-04-15 C1 2015-06-18 BK