@book{28285,
	author = {Sands, Helen. and Jeffers, Robert.},
	title = {Public conversations :},
	publisher = {McGraw-Hill Companies,},
	year = {c2007},
	address = {New York :},
	edition = {8th ed.},
	note = {Includes index.},
	url = {http://www.loc.gov/catdir/description/mh021/00702444.html}
}