@book{26070,
	author = {Butterfield, Jeff.},
	title = {Written communication /},
	publisher = {Course Technology, Cengage Learning,},
	year = {c2010.},
	series = {Illustrated course guides. Soft skills for a digital workplace},
	address = {Boston, Mass. :},
	note = {Includes index.},
	url = {http://www.loc.gov/catdir/enhancements/fy1212/2009925165-d.html}
}