@book{25770,
	author = {Sands, Helen. and Jeffers, Robert.},
	title = {Public conversations:},
	publisher = {McGraw-Hill Companies,},
	year = {c2010},
	address = {New York :},
	edition = {9th ed.},
	url = {http://www.loc.gov/catdir/description/mh021/00702444.html}
}