@book{24455,
	author = {Walker, Mark H. and Eaton, Nanette J.},
	title = {Microsoft Office Visio 2003 inside out .},
	publisher = {Microsoft Press,},
	year = {c2004.},
	address = {Redmond, Wash. :},
	url = {http://www.loc.gov/catdir/enhancements/fy1004/2003065173-b.html}
}