01190cam a22002894a 4500 11920864 O 20140924151928.0 000224s2001 nyuab b 001 0 eng 00026733 007231267X (acidfree paper) PUL PUL PUL pcc HD9980.5 .F549 2001 Fitzsimmons, James A. Service management : operations, strategy, and information technology / James A. Fitzsimmons, Mona J. Fitzsimmons. 3rd ed. New York : McGraw-Hill, c2001 xxvi, 646 p. : ill., map ; 27 cm. + 1 computer laser optical disc (4 3/4 in.). Includes bibliographical references and indexes. System requirements for accompanying computer disc: Windows 95 or higher, Netscape Navigator 4.0 or higher, Microsoft Internet Explorer 4.0 or higher. Service industries Management. Fitzsimmons, Mona J. 7 cbc orignew 1 ocip 20 y-gencatlg lcc BK 24153 24153 0 0 lcc 0 0 NFIC PUEA PUEA GEN 2014-09-24 Book for Africa 5000.00 0 HD9980.5 .F549 2001 2014-2036 2014-09-24 00:00:00 C1 2014-09-24 BK