@book{23921,
	author = {Siegel, Eric D.},
	title = {Designing quality of service solutions for the enterprise.},
	publisher = {John Wiley,},
	year = {2000.},
	address = {New York :},
	note = {"Wiley Computer Publishing."},
	url = {http://www.loc.gov/catdir/toc/onix03/99043062.html}
}