TY  - BOOK
AU  - Gordon  Jack .
TI  - The Pfeiffer book of successful conflict management tools : : The most enduring, effective, and valuable training activities for managing workplace conflict
SN  - 9780470193440
AV  - HM 1126 .C648 2003
PY  - 2003///
CY  - San Francisco, CA : 
PB  - Pfeiffer
KW  - conflict management
KW  - organizational
KW  - style
KW  - conflict resolution
KW  - strategies
KW  - conflicts
N1  - Pfeiffer's classic activities for managing conflict at work [from old catalogue]; Includes references
ER  -