The customer-centered enterprise How IBM and other world-class companies achieve extraordinary results by putting customers first Thompson, Harvey. creator text xxu New York McGraw-Hill 2000 monographic eng
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xv, 245 p. : ill. ; 24 cm. Harvey Thompson. Includes index. International Business Machines Corporation Customer services Customer services Customer relations Success in business HF5415.5 .T484 2000 0071352104 http://www.loc.gov/catdir/bios/mh041/99023967.html http://www.loc.gov/catdir/description/mh023/99023967.html http://www.loc.gov/catdir/toc/mh023/99023967.html http://www.loc.gov/catdir/bios/mh041/99023967.html http://www.loc.gov/catdir/description/mh023/99023967.html http://www.loc.gov/catdir/toc/mh023/99023967.html PUL 130820 20150812180730.0 PUL