01130nam a22002657a 4500 OSt 20150812180730.0 130820b xxu||||| |||| 00| 0 eng d 0071352104 PUL PUL PUL PUL HF5415.5 .T484 2000 Thompson, Harvey. The customer-centered enterprise : How IBM and other world-class companies achieve extraordinary results by putting customers first Harvey Thompson. New York : McGraw-Hill, 2000. xv, 245 p. : ill. ; 24 cm. Includes index. International Business Machines Corporation Customer services. Customer services. Customer relations. Success in business. Contributor biographical information http://www.loc.gov/catdir/bios/mh041/99023967.html Publisher description http://www.loc.gov/catdir/description/mh023/99023967.html Table of contents http://www.loc.gov/catdir/toc/mh023/99023967.html lcc BK HF5415.5 .T484 2000 21622 21622 0 0 lcc 0 0 PUNBI PUNBI GEN 2013-08-20 Purchase 0 HF5415.5 .T484 2000 140020000948 2013-08-20 00:00:00 copy 1 2013-08-20 BK 0 0 lcc 0 0 PUNBI PUNBI GEN 2013-08-20 Purchase 0 HF5415.5 .T484 2000 140020000945 2013-08-20 00:00:00 copy 2 2013-08-20 BK