@book{21569,
	author = {Vandenbosch, Betty,},
	title = {Designing solutions for your business problems :},
	publisher = {Jossey-Bass, },
	year = {2003.},
	address = {San Francisco :},
	edition = {1st ed.},
	url = {http://www.loc.gov/catdir/bios/wiley046/2003009617.html}
}