@book{21008,
	author = {Harmon, Paul,},
	title = {Business process change :},
	publisher = {Elsevier/Morgan Kaufmann Publishers,},
	year = {c2007.},
	address = {Amsterdam ;},
	edition = {2nd ed.},
	url = {http://www.loc.gov/catdir/toc/ecip0718/2007020283.html}
}