TY  - BOOK
AU  - Bleuel,William H.
TI  - Service management, principles and practices
SN  - 087664373X
AV  - HF5415.5 .B55 1978
PY  - 1978///
CY  - Pittsburgh
PB  - Instrument Society of America
KW  - Customer services
KW  - Management
N1  - Includes indexes; Bibliography: p. 253-260
ER  -