00644nam a22002052 4500 0000020956 20140825165310.0 120613s1978 paua b 001 0 eng d 087664373X PUL Bleuel, William H. Service management, principles and practices / William H. Bleuel and Joseph D. Patton, Jr. Pittsburgh : Instrument Society of America, c1978. xv, 265 p. : ill ; cm. Includes indexes. Bibliography: p. 253-260. Customer services Management. 120613 HF5415.5 .B55 1978 20079 20079 1 0 lcc 0 0 PUEA PUEA 2012-12-26 DON 0 HF5415.5 .B55 1978 140020003164 2025-08-20 06:00:35 2012-12-26 BK