TY  - BOOK
AU  - Albrecht,Karl
TI  - Service America!: doing business in the new economy 
SN  - 0870946595 :
AV  - HD9981.5 .A43 1985
PY  - 1985///
CY  - Homewood, Ill
PB  - Dow Jones-Irwin
KW  - Service industries
KW  - Management
N1  - Includes index; Bibliography: p. 198-199
ER  -