Includes bibliographical references (p. 271-314) and index.

The challenges we face -- What is relational coordination? -- How relational coordination drives quality and efficiency performance -- A different kind of high performance work system -- Select for teamwork -- Measure team performance -- Reward team performance -- Resolve conflicts proactively -- Invest in frontline leadership -- Design jobs for focus -- Make job boundaries flexible -- Create boundary spanners -- Connect through pathways -- Broaden participation in patient rounds -- Develop shared information systems -- Partner with your suppliers -- Combine work practices to build a high performance work system -- Respond to pressure with resilience -- Transform your organization in a systemic way -- Support change at the industry level.