Includes bibliographical references and index.

The history of medicine and health care -- Medical-assisting certification and scope of practice -- Roles and responsibilities of the health care team -- Medicine and the law -- Medicine and ethics -- Interpersonal communication skills -- Written communication -- Telephone procedures -- Front desk reception -- Scheduling -- Medical records management -- Electronic health records -- Computers in the medical office -- Equipment, maintenance, and supply inventory -- Office policies and procedures -- Handling medical office emergencies -- Insurance billing -- Diagnostic coding -- Procedural coding -- Billing, collections, and credit -- Payroll, accounts payable, and banking procedures -- Managing the medical office -- Marketing the medical office -- Competing in the job market.