Normal view MARC view ISBD view

A guide to computer user support for help desk and support specialists. (Record no. 30148)

MARC details
000 -LEADER
fixed length control field	02186cam a22004217a 4500
001 - CONTROL NUMBER
control field	17132386
003 - CONTROL NUMBER IDENTIFIER
control field	OSt
005 - DATE AND TIME OF LATEST TRANSACTION
control field	20151029155450.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field	120124s2010 maua 001 0 eng d
010 ## - LIBRARY OF CONGRESS CONTROL NUMBER
LC control number	2012931582
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number	978-1133187820 (pbk.)
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number	113318782X (pbk.)
035 ## - SYSTEM CONTROL NUMBER
System control number	(OCoLC)ocn798353307
040 ## - CATALOGING SOURCE
Original cataloging agency	LC
Transcribing agency	PUL
042 ## - AUTHENTICATION CODE
Authentication code	lccopycat
050 00 - LIBRARY OF CONGRESS CALL NUMBER
Classification number	QA 76.9
Item number	.T43B45 2013
082 00 - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number	004.068/8
Edition number	23
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name	Beisse, Fred,
Dates associated with a name	1942-
245 12 - TITLE STATEMENT
Title	A guide to computer user support for help desk and support specialists.
Statement of responsibility, etc	Fred Beisse.
246 3# - VARYING FORM OF TITLE
Title proper/short title	Guide to computer user support for help desk and support specialists
250 ## - EDITION STATEMENT
Edition statement	4th ed.
260 ## - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc	Boston, MA :
Name of publisher, distributor, etc	Course Technology, Cengage Learning,
Date of publication, distribution, etc	c2010.
300 ## - PHYSICAL DESCRIPTION
Extent	xviii, 670 p. :
Other physical details	ill. ;
Dimensions	24 cm. +
Accompanying material	1 CD-ROM (4 3/4 in.)
500 ## - GENERAL NOTE
General note	CD-ROM title: HelpSTAR help desk software for A guide to computer user support. 5th ed.
500 ## - GENERAL NOTE
General note	Includes index.
505 8# - FORMATTED CONTENTS NOTE
Formatted contents note	Introduction to computer user support -- Customer service skills for user support agents -- Writing for end users -- Skills for troubleshooting computer problems. --Common support problems -- Help desk operation. -- User support management -- Product evaluation strategies and support standards -- End-user needs assessment projects -- Installing and managing end-user computers -- Training computer users. -- A user support utility tool kit -- Appendix A.. Answers to check your understanding questions-- Appendix B. HelpSTAR student edition. -- Appendix C. User support presentations and meetings..
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element	Computer technical support.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element	Information technology
General subdivision	Management.
650 #0 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element	Customer services
General subdivision	Management.
650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element	Computer technical support.
Source of heading or term	fast
650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element	Customer services
General subdivision	Management.
Source of heading or term	fast
650 #7 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element	Information technology
General subdivision	Management.
Source of heading or term	fast
740 02 - ADDED ENTRY--UNCONTROLLED RELATED/ANALYTICAL TITLE
Uncontrolled related/analytical title	HelpSTAR help desk software for A guide to computer user support.
906 ## - LOCAL DATA ELEMENT F, LDF (RLIN)
a	7
b	cbc
c	copycat
d	2
e	ncip
f	20
g	y-gencatlg
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Source of classification or shelving scheme	Library of Congress Classification
Item type	General circulation books

Holdings
Source of classification or shelving scheme	Collection code	Home library	Current library	Shelving location	Date acquired	Source of acquisition	Cost, normal purchase price	Inventory number	Full call number	Barcode	Date last seen	Price effective from	Koha item type
Library of Congress Classification	Non-fiction	Presbyterian University of East Africa - Main Library	Presbyterian University of East Africa - Main Library	General Stacks	21/10/2015	BOOK FOR AFRICA	4500.00	2015-11263	QA 76.9 .T43B45 2013	2015-3256	21/10/2015	21/10/2015	General circulation books
Library of Congress Classification	Non-fiction	Presbyterian University of East Africa - Main Library	Presbyterian University of East Africa - Main Library	General Stacks	21/10/2015	BOOK FOR AFRICA		2015-11265	QA 76.9 .T43B45 2013	2015-3258	21/10/2015	21/10/2015	General circulation books
Library of Congress Classification	Non-fiction	Presbyterian University of East Africa - Main Library	Presbyterian University of East Africa - Main Library	General Stacks	21/10/2015	BOOK FOR AFRICA	3000.00	2015-11266	QA 76.9 .T43B45 2013	2015-3259	21/10/2015	21/10/2015	General circulation books
Library of Congress Classification	Non-fiction	Presbyterian University of East Africa - Main Library	Presbyterian University of East Africa - Main Library	General Stacks	21/10/2015	BOOK FOR AFRICA		2015-11270	QA 76.9 .T43B45 2013	2015-3263	21/10/2015	21/10/2015	General circulation books
Library of Congress Classification	Non-fiction	Presbyterian University of East Africa - Main Library	Presbyterian University of East Africa - Main Library	General Stacks	21/10/2015		4000.00	2015-11074	QA 76.9 .T43B45 2013	2015-3267	21/10/2015	21/10/2015	General circulation books