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Service management, principles and practices /

Bleuel, William H.

Service management, principles and practices / William H. Bleuel and Joseph D. Patton, Jr. - Pittsburgh : Instrument Society of America, c1978. - xv, 265 p. : ill ; cm.

Includes indexes.

Bibliography: p. 253-260.

ISBN: 087664373X

Subjects--Topical Terms:
Customer services--Management.

LC Class. No.: HF5415.5 / .B55 1978

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